Arlington Alert ?
Arlington County is one of the first counties to deploy an emergency
notification system for its residents and people working for businesses
located in the County. Arlington Alert will be used to broadcast
emergency notifications, updates and other important information to you
during a major incident.
What types of alerts will be sent?
Alert types may include life safety, fire, weather, accidents involving
utilities or roadways, team activation notifications, or disaster
notification such as a terrorist attack. A few examples of the types of
messages that can be sent through RSAN are:
- Notify citizens of the
location of the nearest emergency shelter, available bed space, hours
of operation during a crisis;
- Notify citizens of
available evacuation routes during an emergency;
- Activate special teams
within the community, based upon an event
- Severe weather warnings;
- Activate a citizen watch
group if mischievous activity is reported by the police;
evacuation order if on high alert
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How are alerts sent and how do I receive them?
Alerts are sent across the Roam Secure Alert Network. You will need to
sign up for Arlingto Alert account to receive the alerts.
What is the Roam Secure Alert Network?
Roam Secure Alert Network™ is an emergency communication system used by
governments, emergency management agencies and first responders to send
emergency alerts, notifications and updates to your cell phone, pager,
BlackBerry, PDA and/or e-mail account.
is the cost of this service?
Arlington County is offering the Arlington Alert service free to all.
You may sign up free of charge, however your cell phone carrier may
charge you monies per text message received. Arlington County does not assume any responsibility for
costs charged to you by your carrier.
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does the Arlington Alert work?
In an emergency situation an alert will be sent by Arlington County
authorized personnel and you will receive email notifications, and
several text messages on your cell phone or mobile device. Read these
messages promptly and follow the instructions.
Additional instructions may
follow throughout the emergency situation so keep your phone near you.
Even if the cell phones are busy, the messages should still come
through to your phone.
When you do receive an alert
message, please follow the instructions on that message. Please do NOT
call 911 or Arlington's Emergency Communications Center as they are
already aware of the emergency -- and your call will tie up precious
resources, further endangering the emergency situation.
We will make every effort to
update the County's website www.arlingtonva.us in real time with more
information about the emergency. In addition, you should tune to local
TV and radio.
Will my cell phone work in a major emergency?
Alerts are delivered using the e-mail messaging (SMS network) feature
of your cell phone. The alerts come across like a page on a pager.
Most cell phone carriers, and
paging companies, offer e-mail messaging. Nearly all phones purchased
within the past few years are e-mail messaging capable.
If you are unsure, contact your
carrier to ask about
your phone and e-mail messaging.
What is e-mail messaging and how do I sign-up for
E-mail messages come accross as short messages sent to your phone,
similar to receiving a page. Each message contains about 160
characters, or about 20 words, depending upon your carrier.
Most carriers activate the
service automatically. You should check with your carrier to make sure
your e-mail messaging is active. See the carrier matrix for a list of
carriers and contact information.
If you are unfamiliar with
reading text messages on your phone, read the user manual provided with
your phone, or go to its manuacturer's website.
How many devices/e-mail addresses can I add to my
You may have two devices and two e-mail addresses for your Arlington
How do I prevent Arlington Alert messages from
going to my bulk/junk folder?
We are currently working with e-mail providers to ensure that our
messages are delivered to your inbox and are not perceived to be junk
mail. You may also be able to take a few simple steps to help ensure
messages arrive at your inbox by configuring your bulk/junk mail
settings to recognize our messages and place them directly into your
inbox. This typically involves adding Arlington Alert to a 'safe' list,
or something similarly named. Go to
https://www.arlingtonalert.com/hlp.php#spaminfo for precise
How do I receive Arlington Alerts on XM Satellite
Sign up for Arlington Alerts at www.arlingtonalert.com and visit www.xmradio.com to
learn about subscribing to the XM Satellite Radio service. In addition
to e-mail, text messages on cell phones, pagers and PDAs, important
Arlington Alerts will be broadcast over the Metro Washington, DC
Weather, Traffic and Emergency Channel 214 on XM Radio.